The details on my parcel are incorrect. What should I do?

You can edit your parcel’s address and contact details before drop-off. To make changes, you’ll need your reference number and the email address used when placing the order.

If you’ve already printed your label, please discard the old one and reprint the updated version.

Incorrect weight and dimensions

To avoid extra charges, you’ll need to cancel your order and place a new booking with the correct details.

Changes after sending your parcel

If your parcel has already been dropped off and you realise the address or contact information is incorrect, please get in touch with our Live Chat team for support.