Surcharges & How to Dispute Them

Carriers may apply a surcharge if the actual weight or dimensions of your parcel differ from what was declared at booking, or if the item requires special handling. These checks are completed during the carrier’s sorting process.

If you believe a surcharge has been applied in error, you can raise a surcharge dispute.

How to Dispute a Surcharge

To dispute a surcharge, you must provide evidence that your original measurements were correct. Please email:

📧 [email protected]

Include:

• Your parcel reference number

• The weight and dimensions you originally declared

• A photo of the parcel showing:

  • A clear tape measure displaying all dimensions

  • The original shipping label visibly attached

• Any extra supporting documents (optional)

What Happens Next

Our team will review your evidence and work with the carrier to investigate. We’ll update you as soon as the carrier provides a decision.