Parcel2Go Privacy Policy
This is the privacy policy of Parcel2Go.com Limited. Our main registered address is 1A Parklands, Lostock, Bolton, BL6 4SD. We are a parcel comparison and delivery business, responsible for your personal data as data controller.
This privacy policy describes the standards in relation to how Parcel2Go.com, its subsidiaries, affiliates and subcontractors (together Parcel2Go, we, us, and/or our) handle your personal information.
1. Who are we?
Parcel2Go.com Limited is a parcel comparison and delivery business incorporated in England and Wales. Our registered address is 1A Parklands, Lostock, Bolton, BL6 4SD. We act as data controller in respect of your personal data.
2. Data Protection Officer
We have a data protection officer responsible for all issues relating to the protection of personal data. The data protection officer can be contacted at:
The Data Protection Officer
Parcel2Go.com Ltd
1A Parklands, Lostock, Bolton, Lancashire, BL6 4SD
This privacy policy replaces all previous versions and applies from the date published in section 13.
3. Who does this Privacy Policy apply to?
This privacy policy applies to: employees of Parcel2Go.com Ltd; customers; prospective customers; individuals that use our websites; former customers; and nominated users or individuals acting under a power of attorney.
Our services are not intended for children. We do not knowingly collect or process personal data relating to anyone below the age of 18 years. It is your responsibility to keep us up to date with any changes to your personal data by updating your account details.
4. What information do we collect?
Personal data is any information that can identify a natural person. We may collect, use, store and transfer different categories of personal data as follows:
Identity data: first name, last name, title.
Recipient identity data: first name, last name, title, delivery address, email address and mobile number.
Contact details: correspondence/billing address, email address, telephone and mobile number.
Financial data: payment card information, captured and stored by our payment provider.
Transaction data: services purchased, revenue spent, claims made/paid/rejected, refunds, times/dates of payment and VAT status.
Technical data: IP address, login data, browser type and version, location, plug-in types and versions, online chat logs, and metadata about devices you use to access our services.
Profile data: account username and password, interests, preferences, feedback and survey responses.
Marketing and communications data: your preferences for receiving marketing and the frequency of communications.
5. How do we collect information?
5.1 Information you give us
When you place an order online, we need certain information to process it.
When you contact us, we may ask for information to confirm your identity and answer your questions.
When you take part in surveys, we will explain what information is needed and why.
When you apply for a job, we may collect information including background check results through an approved agency.
5.2 Information we automatically collect
When you use our services.
When you visit our website or use our mobile application, we collect information using cookies and similar technologies.
When you use location services via our mobile application, we may receive location data from your device.
5.3 Information we receive from other sources
We may receive personal data from: companies contracted to help us provide services; marketing or market research organisations; credit reference or fraud prevention agencies; and recruitment companies if you apply for a job with us.
6. How do we use information? We use the information collected to:
Verify your identity when you use our services or contact us.
Process your enquiries, orders or applications.
Provide information to our affiliates and subcontractors to deliver services to you.
Carry out credit checks and manage your accounts.
Monitor and record telephone, email or other electronic communications for training purposes and to meet legal and regulatory obligations.
Where you have agreed, provide you with information about other Parcel2Go services, offers or products.
Tell you about changes to our websites, services or terms and conditions.
Carry out analysis and profiling to personalise the services we offer and better understand our customers.
Send you personalised marketing via email, text and through our contact centres where you have not opted out. You are free to opt out at any time.
Send communications required by law or necessary to inform you about your order.
Occasionally send you surveys and feedback requests to help improve our services.
Display relevant content to you based on your preferences and order history.
Recover any monies you may owe to us for using our services.
Prevent or detect crime, fraud or misuse of our website.
If you pay by credit or debit card, we will store an encrypted token reference to your card. This allows future payments to be processed without storing your sensitive card details, and may be used to charge your card for any courier surcharges (for example where a parcel weight or size has been under-declared).
7. Who will we share your data with?
Third party suppliers, subcontractors or affiliates who help us perform our services.
Professional advisors.
Law enforcement agencies.
Other companies as part of a business sale or transfer.
Where we share your information with third parties, they are required to follow our instructions and must comply with all applicable data protection laws to protect your information and keep it secure.
8. Protecting your information
We take protecting your data seriously and employ appropriate organisational and technical security measures to protect against unauthorised or unlawful disclosure, loss, destruction or processing of personal data.
Unfortunately, we cannot guarantee the security of transmitting information via the internet. Links from our website may take you to external websites not covered by this policy. We recommend you check their privacy policies before submitting any personal information.
9. Why do we process your data?
We process personal data for one of the following reasons:
We need to process the data under our contract with you.
We have a legitimate interest as a business in processing your data.
We have a legal obligation to process the data.
We have your consent (which you can withdraw at any time).
If you do not provide us with the data we need, we will not be able to offer our services to you.
10. Transfers of data outside of the United Kingdom
From time to time the third parties we share data with may be outside of the United Kingdom in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure your information is adequately protected, and we will remain bound by our obligations under applicable UK data protection laws even when your personal information is processed outside of the UK.
The measures we use to protect your data include security reviews of organisations, contractual model clauses approved for use by the European Commission, and other approved transfer mechanisms.
11. How long do we hold your information for?
Unless there is a specific regulatory or legal requirement to keep your information longer, we will keep it for as long as is reasonably necessary for the purpose for which it was collected.
To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements.
12. Your Rights
As a data subject you have a number of rights under data protection laws:
Subject access requests: you have a right to access the personal data we hold about you.
Right to be forgotten: in certain circumstances you have a right to request erasure of your personal data.
Rectification: you have a right to correct inaccurate personal data.
Withdraw consent: where processing is based on consent, you have the right to withdraw it at any time.
Objection and restriction of processing: in certain circumstances, you have a right to object to or request we restrict processing of your personal data.
Right to port: you have a right to receive certain information about you in a machine-readable format.
13. Complaints
If you would like to make a complaint about our use of your personal data, please contact our Data Protection Officer at the details in section 2. If we have not resolved your complaint, you can contact the UK data protection regulator, the Information Commissioner's Office (ICO), at www.ico.org.uk. We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
14. Updates to this Policy
We may update this privacy policy from time to time. The revised policy will be posted to this page. If you are subscribed to our services, we may contact you directly. This policy was last updated on 1 July 2026.